This section covers anyone browsing this website or submitting the repair enquiry form. The Phone Repairs (operated in partnership with Zeeq Mobiles) is the data controller.
When you submit the "Get a free quote" / repair enquiry form, we collect the details you type in — your name, phone number, email address (if given), and information about your device and the issue you're facing. This is sent directly by email to our team so we can get back to you about your repair. It is not stored in a database — it exists only as the email we receive and any reply we send.
We use a small first-party analytics script (hosted on our own server, not a third party like Google Analytics or Meta Pixel) to understand which pages are useful and how people find us. It records the page you viewed, how long you stayed, your referring site, and which buttons or links you clicked (e.g. "Call", "WhatsApp"). A random ID is stored in your browser's local storage so a return visit isn't counted as a new visitor — this ID is not linked to your name or contact details unless you separately submit the enquiry form.
The site uses browser local storage for the anonymous analytics ID above and to remember simple preferences (like light/dark theme, where applicable). We do not use advertising cookies or third-party tracking pixels.
We link out to WhatsApp, Instagram and Facebook for convenience — once you follow those links you're subject to that platform's own privacy policy, not ours. Your enquiry email is delivered via our SMTP provider solely to route the message to us.
Zeeq Zync is our in-house Android app, used only by employees of The Phone Repairs / Zeeq Mobiles group to record attendance. It is not available to the public and has no relation to the website enquiry form above. This section is the public reference required for the app's Play Store listing; employees also see this content in full inside the app before they can use it.
This data exists for one purpose — running an accurate, fair attendance system for payroll and shift verification. It is visible only to the shop administrator and, for limited approval tasks, to the employee's manager. It is never sold, rented, used for advertising, or shared with third parties, and is disclosed outside the company only where the law requires it.
Employees can read the complete Privacy Policy and Terms & Conditions for the app at any time from inside the app itself (Profile → Information & Legal), and are required to read and accept both before the app can register Face ID or request location access.
Depending on which part of this policy applies to you, you can ask us to tell you what data we hold, correct anything inaccurate, or delete data we no longer need to keep (for employees, via the shop administrator; for website visitors, by emailing us directly since we don't store enquiries in a database beyond the email itself).
Questions about this policy, or a request relating to your data: zeeqsystems@gmail.com.
